New American Funding Reviews

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Being told the same thing Between the BAP program and new American. But I’ve been allowed to use another mortgage company, I feel that would’ve made things a lot better

Everything! Worst experience of my life I will not use the product ever again and I am looking to Refi as soon as possible because I want no affliction with your company at all save Jordan she was really good all things considered.

Matthew lacked in communication. Matthew had little patience with us. Very unprofessional. He constantly lied to us regarding closing. Had to involve supervisor to see results. He was the worst. Would NEVER refer. Don't get involved with this company!

I first reached out New American on May 11th about purchasing a home in Texas. The initial Loan Officer I dealt with was pleasant and direct. When our home search changed to Arkansas, I let him know and he said he wasn't able to work on Loans for Arkansas, but that his manager could. He asked me for some additional info (pay stubs, W2's) and sent my file over Shevell to reach out to me. At that time, I told him that we had put an offer on the house in Arkansas, and we were on the clock. A week passed and we heard nothing Shevell. Finally I had to track her down in order to get her working on my file. From there she told me that we could get the deal done, and get us closed by July 1st, and we started working on things, I paid for Appraisal, and thought we were off to the races. A few days later she emails me (doesn't even call) and tells me there is an issue KAIVRS and couldn't get clear to proceed. After spending hours trying to get her on the phone, finally I was able to speak with her, and I told her that I would take care of the issue, and to not cancel anything, because I didn't want to miss our close date. She assured me that she wouldn't cancel or close anything, and I told her I would follow up in a few days once KAIVRS issue was resolved. She canceled our appraisal anyway. And when I called her back to let her know that we would be clear to move forward, she didn't return my call until five days later, and that was once again by email. In fact any issue that came up, I was the one that had to run her down. I was and her refusal to return calls costs us weeks in closing, and put in a position where we had sold our house 3 weeks before we were able to close on our new house. Which resulted in me spending almost 4500 in AirBNB and Hotel costs. None of that mattered to her, and it wasn't until I demanded an escalation, that things really picked up. While New American as a company was okay, I would never ever do business with Shevell ever again, and I found her to unprofessional, and nearly incompetent.

I don't think we ever actually talked to Matt. It was all done through an assistant, Beth. We didn't know if we were good to go until the day of closing. The communication was not great. Lots of unanswered questions. We still don't know how much our HELOC payment is and I currently trying to track down contact info fr the HELOC loan servicer.

Better communication in a timely manner

Clear explanations Timely responses to communications Timely responses to deadlines Receiving correct documents Timely actions