New American Funding Reviews

Refused to answer questions. Pushy and aggressive to have me sign everything without question. Unresponsive to questions and concerns. Cannot hold a cohesive timeline. Left everything to the last minute and then insisted it was my fault when deadlines came close. Failed to schedule the assessment and lied about it AFTER insisting I pay $550 upfront for it despite my resistance. Refused in person meetings and phone call meetings. Had to use realtor as mediator and he began ignoring them as well.

Hannah never responded to my emails. I’d send a question and wouldn’t hear back for weeks. There was no communication that I’d be passed on to someone else, but then also be getting updates from Hannah sporadically. I feel like I didn’t even really “work” with her. I’d have to call her to find out what was going on- but then I’d hear children yelling in the background (which is totally fine, I get it!) but then I’d get rushed off the phone. I’m not sure why she didn’t respond to emails if it was easier for her. ??????? I was also super confused because all of a sudden I was working with the next lady but Hannah was cc’d on all emails but I didn’t think she was still working with me. She didn’t explain that through the process I’d be working with the next lady. Hannah is a great person though and very nice, just felt like she could communicate better.

Brady constantly made mistakes and told me things he would later change because they were wrong. He talked for an hour almost every time he called when the information could be expressed in 5 mins. I asked him when I had to start making payments; He told me September just to find out at closing that I'd have to start in August. He even got off the recorded line to blame it on his boss.

Worst company ever!!!! I felt like it was a scam. 4 months to close a file. They have no clue about title and escrow. Be aware it took an additional month to fund. No communication!!! Did the old car salesman trick. Sent me to another loan officer to deal with delays. Delayed for months with no reasons.

I am very disappointed about information we received regarding our closing and disbursing of funds to our lenders. We were told they would pay the lenders, instead we received check to mail to our lenders a day or so after closing. When we spoke to the manager he said their obligation was to pay off Rocket mortgage; we had to send checks to the lenders. Although, we paid all lenders for the month of June, as requested, the checks we mailed out have not posted to pay off creditors. The supervisor tried to to tell me that we were not being charged additional interest, but we are. Then he told me that it is not their fault we were charged extra interest. He told me that we received a wire check that we could have used to pay . I told him we had to pay another bill with that money. He told me he was not responsible for other bills. What he didn’t know.. during this process , my husband was diagnosed with stage IiiiB lung cancer.. that money was used to get him to MD Anderson in Houston Texas. I also received a missed call from the complaint section. I returned the call just to get a voicemail, where I did leave a message. I never heard from them again. Although, we expressed mailed the checks to our lenders; they have 7 to 10 business days to open and post payments.; while along along interest rates are eaten us alive. I think we should have been told that they would not wire transfer all the funds . We were also told that we should have asked. This is something I did ask. I asked were they gonna pay the n lenders, the response was yes. We are not the experts here. Please don’t do this to anyone else. Every penne we have Will go towards saving my husband’s life. I think this company does not have their customers best interest in mind.

My husband has a longer list of complaints but I have 2 important ones: 1/ my employer was brought into a late afternoon firedrill for no reason and 2/ we had to leave the closing table and come back after hours with our 3 young children. Both incidents were brought about because David's team did not appropriately gather information, escalate challenges or troubleshoot the way any reputable lender team would. The service was laughable at times, but these moments were not at all humorous. They were so wildly unprofessional, and I am embarrassed to have endured it. Never again.

Matthew lacked in communication. Matthew had little patience with us. Very unprofessional. He constantly lied to us regarding closing. Had to involve supervisor to see results. He was the worst. Would NEVER refer

Not having 3 different loan officers in the span of a month and having to reach out to find answers instead of someone from new American funding reach out to me.