New American Funding Reviews

After reading all the good reviews and seeing good rates on Credit Karma I decided to give this lender a shot. So I called on Wed 12/1 and was transferred to Oscar's voicemail so I left him a voice message. Didn't hear back, so I called again the next day (Thursday) and talked a representative which said that she is going to email Oscar and let him know. Still no call back. On Friday I got automated text message then connected with Richard which told me that Oscar is my loan officer and that he will reach out shortly. When did Oscar call me? He called me on Sunday morning (after 4 days) and since I was driving I asked for an appointment so I can go through the details and write down numbers, he said he will call me tomorrow (on Monday) at 1 pm. Here we go it is Monday 1:30 pm and no call from Oscar. This is the worst experience I have ever had with a lender, other lenders call you in couple hours, send text message, and email, and setup appointments appropriately with a calendar invite. I am really shocked how this branch have all these good reviews. The good news is I am done with New American Fund, they just lost couple business opportunities with me and I will never recommend them in the future to anyone.

Over promises and under delivers. Poor communication within the company, cancelled their services and happily now closing on my home with a new lender. Felt I caught them being deceitful multiple Times, ignores the customer and agent. Just not a good practice of doing business

Worst company ever!!!! I felt like it was a scam. 4 months to close a file. They have no clue about title and escrow. Be aware it took an additional month to fund. No communication!!! Did the old car salesman trick. Sent me to another loan officer to deal with delays. Delayed for months with no reasons.

Matthew was extremely evasive when we needed answers. He had short patience with us during the process. Matthew lacks in communication and people skills. He was very professional in the beginning. We closed but Matthew made this process extremely stressful. Based on our experience with Matthew and Sara, we definitely would not recommend!

zeros if possible. My experience was the worst experience that I have ever had with any business anywhere at anytime. My agent Adrian. Asked for documents. I sent them. 2days later he asked for more documents. I sent them. He asked again for more. I FINALLY SAID "SEND ME A LIST OF WHAT YOU WANT!" "I KEEP SENDING PAPERWORK AND YOU KEEP ASKING FOR MORE!" I was at a high interest rate and was quoted a great rate. Weeks went by didn't hear any thing. I called, emailed. I received a call 3wks later. I was nervous about continuing. I didn't want to start the process over. This began in April of 2021. FAST FORWARD 1YR. YES 1YR. heading to finish. My hopes are rising. I was then asked for documents from 17yrs ago. Can you believe it? He asked me to call my bank. I told him to call he is the one getting paid, he had all of my information. No response from him for 3wks. I would like to interject that I had spoken to his supervisor 3 times over the year. I called the supervisor again. Come to find out that Adrian was no longer with the company and I would have to start the mortgage process allll over again. Screwww youuu. Re-fied with another company 3wks start to finish. Interest rates had gone up 2% I am pissed.

We had to constantly call for updates and weren’t able to close on time because he didn’t send the proper paperwork in time even though the closing date was set 30 day before.

I have never worked with a worse agent before in all my years of being a realtor. The communication was subpar going days before he responded to emails. Asking my buyer client for the same documents daily. Even waited until 2 weeks before we were supposed to close before starting the mortgage process even though he had the file 6 weeks before we were to close which resulted in me having to ask for 2 extensions. We had to get a managers manager involved in the file in order to close. Worse company ever!

If i could put zero stars i would. from the beginning of the process they knew our job situations (as we just graduated college) and ensured us it wouldn’t matter. We sent them everything needed the day they needed it (being ridiculously large amount of things) regardless of school, work, or just everyday life. They assured us that we were all done and set to close on friday as they TEXTED us on wednesday to tell us they don’t think it’s going to happen then called thursday to fully cancel on us. The worst part is we were assured multiple times to give a 30 day notice to our apartment because we “have the house” for them to cancel on us the day before closing and us to be told our apartment has already been leased to someone else. Instead of having sympathy or anything we were told “i hate that for you guys” as they were on vacation in mexico. Also we were told the manager knew weeks ago we shouldn’t be approved and no one told us. Just not reliable people they will leave you homeless the day before closing.