New American Funding Reviews

Google Review: After several weeks of Diego having all necessary information, he finally got back to us with a verbal pre-approval. He let us know he had to check on how the taxes were split for the two homes we wanted to purchase, hence only getting a verbal approval at that time. When he told us the taxes would prevent him from approving us for the two homes on one parcel, he never specified that we would no longer be approved at all. I’ve been calling and texting Diego for a week trying to get a final answer on if we are approved, since he did say we were. Now we are forced to renew our lease rather than buying a home right now because he wasted so much of our time. It’s not about if we got approved or not, he still should’ve let us know before completely ghosting us. I do not recommend working with New American Funding and I would highly encourage you to not work with Diego, unless you have time to waste and the energy to deal with his lack of professionalism.

Worst experience I've ever encountered! Huge lack of communication. Unavailability due to his personal life. Unprofessional with his performance and phone calls. Routinely heard profanity from his background and constant lighting of cigarettes. Said he would call back when in front of computer and NEVER call back. Did not answer questions specifically asked. Have incorrect info. The list goes on.

She and her BOSS Never responded to emails on time and calls unfortunately. I hope you can make some changes. Thanks!

I had to request a liaison to communicate because John never clearly communicated what was expected or needed from us. When there was communication from John directly, he spoke condescendingly and was extremely rude.

Would take days to respond to me and my buyer and the title company and then have a remark that he is quick to respond. Disappeared for 2-3 weeks with no response, no voicemail set up, no vacation response. Called customer service to learn the 'entire team' was on vacation. yet no one informed me or the buyer or the title co of this matter so we were all left stranded with no updates or communication. Was told the manager would call me..hector gonzalez. Never received a call to this day. Only person that was responsive (and it wasnt even in her job description) was Lekeshia Cunningham who deserves a 5 star review for picking up the slack of this whole loan team. Thank you Lekeshia.

This was without a doubt the worst experience I have had dealing with a company. Very unprofessional and no one seemed to care about moving the deal through.... I always had to ask to get things done but more important than that It was if they really didn't care. I was promised things throughout the deal...(The check is in the mail) but come to find out the dog ate it and another has to be cut but only after me prodding them....NO FOLLOW UP!!!! Although I am currently dealing with them I would recommend that you run for the hills and not deal with this company....

When I originally signed up to see refi options, I was given one name. When I asked for clarification and for call backs, I received nothing or an out of office. It wasn't until I requested a supervisor and a denial in signing that someone reached out. Started great, middle was terrible. Ending was better.

Our experience was a disaster. The expenses and hardships we incurred due to the numerous delays kept adding up. Aaron sent an inflammatory email to our seller’s realtor. Unbelievably terrible experience.