New American Funding Reviews

There was very little communication. Elderly people are not tech savvy, therefore more attention should be by phone and not e-mail. Most of the time I was totally unaware of what was going on.

Communication!

This was one of the worst experiences I have ever had in my life. In the future I would choose a local lender.

If I was given accurate information. If New American Funding did the required steps in the process to make sure it went smoothly. To listen to the questions and concerns I have rather than just keep talking, making excuses and giving out false information.

I submitted everything I was asked of. Was told it was my company that hadn’t gotten back when in fact they did and I still have yet to hear anything back. Very unprofessional this is the second time I made a complaint. First it was to him directly

I would like to make clear that I did not deal with Tania Murray at all. My ratings are completely based on my interactions with Valerie Carlo. Valerie was very unprofessional. When I would call her 90% of the time she did not answer and she never called me back. I would text her as well and no response. She would constantly use the excuse that she was on a conference call with her children's school. I have children and there is no school that has conference calls every week. The few times that she did answer she would be dealing with her children and not even paying attention to what I was saying. The worst of all though is that we had appointments for closing that kept being rescheduled. I am in the medical field and I see patients every day, so it is not easy to keep rescheduling my patients and inconvenience them. My husband works at a prison and also has to make arrangements in advance to be out. The week of closing I only heard from Valerie on Monday morning and nothing else until Thursday evening. She was in California on vacation and could not be bothered to even call me and let me know that our closing would not be happening on Wednesday. I had to get all my information and updates from my Realtor and that was not her job. New American Funding I am very thankful for helping my husband and I buy our home.

Will NOT ever use New American Funding again! Communication was horrible! Delayed my closing for issues that I thought were already taken care of, my agent and processor both were on "vacation" 2 days before my close date, didn't inform me and didn't complete my loan. I Contacted the managers and they treated me like they were the victim. Had to get the regional manager and VP involved before I was able to get any results. Did finally close but not without undue stress and aggravation!

After a 20 minute phone call with Gabriel, I no longer wanted to do business with him. He either couldn't, or wouldn't, answer my questions. I repeatedly asked him questions and did not get an answer. The information that he provided me was vague and an estimate, based on his own admission. He told me that we were at the beginning of the loan process, even though 80 days had already passed and we were within a week of closing. He treated me like I was a stupid woman who couldn't understand him.