New American Funding Reviews

Unable to reached when needed. Does not return calls, emails, nor texts in a timely manner or just not at all. Wasted credit checks and money trying to straighten out my husband's credit. We had two days to get a situation handled and when I had a question about it (before I paid my money) to be sure I was doing the right thing. I never got a response and still haven't (going on a month). We're now getting somewhere with our local bank which is the route we should have taken in the beginning.

If she had not exposed my wife's ss# in un-encrypted emails. If she had not sent our loan docs to the wrong email address risking our financial info. If she had not tried to sell us a mortgage on a property in another state that we don't even own.

Applied for a refinance. Spent lots of time putting my packet of Employment history, debt history, financial history etc. together, then complete silence. After two weeks, I called and nothing. Called again and crickets. Left an email, and again complete and utter silence. What a joke. I took my business elsewhere and I would suggest the same for you.

I am surprised that they wanted us to review them as we did not have a good experience. They muddled their way through the process as if it was their first time. We received about a dozen phone calls asking for "just one more thing" and the process took so long we had to extend where we were living for a month for $3200.00. When we asked our realtor to get involved she contacted Michelle and nothing changed. The kicker, I am SELF EMPLOYED and submitted all the required documents to show that. A week before the close, they called me to speak with my supervisor to verify employment. What? The title company had heard of similar experiences from this office. Buyer beware here.

There was poor communication throughout the process. Even at the title company we could not sign all the paperwork because there were some outstanding builder incentives that were not accounted for. We were told later that this builder, preferred lender, incentive was applied to pay for our rate. All of this information should have been readily available to us. We also asked to be presented with some options based on our credit scores for the loan to be in my wife's name only, my name only or in both names. Basically, so we could get the best rate possible. This was ignored and we only received loan paperwork with both of our names on it. Unpleasant experience overall. I would not use New American Funding again after this.

Worst experience buying a house with Jonathan, overall bad communication, no people skills uses profanity, very very unprofessional

We sent all the supporting documents in early June, in early July we were asked for the documentation again. Jon failed to send the documents on our behalf. I was sent emails that I couldn't open because my phone number was not listed. Therefore the pin was sent to another phone. I also asked to have my name corrected and it was misspelled repeatedly. In the end, Jon complained that it was taking too long to close and he asked us to pay for 1/2 of the rate lock. Personally, I can't recommend based on joining delays and errors.

Better Communication, if they would return emails and phone calls. If they would of reviewed documents on a timely basis!