New American Funding Reviews
Review by Angela Kubitza for Valerie Bommarito
Completed transaction on September 9, 2021
Poor communication. I always had to reach out to her and then wait a week for a response. Never new what was going on with process. Sending in duplicate documents. Completely gave false information with rate and closing costs. Stated my interest rate would be higher to keep closing cost down...then closing costs went up but no decrease in interest rate. Started process on June 12...closed on October 23. Worst experience I have ever had with a refinance!!
Review by Matthew Buckley for Valerie Bommarito
Completed transaction on September 9, 2021
I have applied for over 15 mortgages in my life and this by far and away this has been the most frustrating and unorganized process that I have ever experienced. A process that was supposed to take less than 45 days ended up running close to 90 days due to their ability to be organized. Their disorganization was baffling as I would be asked for the same info multiple times. Unfortunately, I am limited to 500 characters so I can't really express my true discontent with this company.
Review by Tatinia Warren for Michael McKenzie
Completed transaction on September 9, 2021
The lack of communication and response to all parties involve was a disastrous. It cause financial difficulties and emotional distress
Review by Tyneesha Palmer for Michael McKenzie
Completed transaction on September 9, 2021
Lender dropped the ball.
Review by Candra Anderson for Michael McKenzie
Completed transaction on September 9, 2021
The process initially started off okay and pleasant. But, soon after the communication was poor. I received conflicting information from my loan officer. He promised a lender credit of X amount and when I got the disclosures, it was significantly less than promised. I was told there was an error and this was fixed. Unfortunately, that was not the only “error” in the process. His team seemed disjointed and unorganized. I was given incorrect info numerous times.
Review by Travonnie Holmes for Michael McKenzie
Completed transaction on September 9, 2021
Worst experience
Review by Heather Byers for Chris Moore
Completed transaction on September 9, 2021
I was mislead, communication was a nightmare my emails were ignored or answered rudely. For example I asked why there was an out of pocket cost to me when I was told my refinance was no cost, first response was "bad timing" 2nd response was "I can't pay your taxes and insurance for you" That is not an explanation. I've worked with NAF since 2014 this was my third refinance & only NEGATIVE experience but bad enough to want to find a new lending company & definitely not work with same loan officer
Review by Justin Reason for Chris Moore
Completed transaction on September 9, 2021
I’ve been a V.A. loan customer of New American Funding for the last year. Because of the low rates, this January I began shopping for refinance options. Chris Moore reached out to me after my inquiry, but unfortunately I received a lower interest rate and overall better business option. I reached out to Chris Moore and informed him of the events. I apologized, thanked him for doing business, and how I look forward to future opportunities. His response was merely “ok” after a year of business.
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