New American Funding Reviews

COMMUNICATION COMMUNICATION COMMUNICATION. This was our second home we bought and when I tell you this home buying experience was absolutely horrible. It seemed like we had to jump hurdles just to get communication and get updated on the process. We rarely were called with updates and it was always either us calling them or our realtor who also had issues with contacting them. Whenever an issue arose we weren’t informed until we called and asked about our progress. We were also consistently sent misinformation which potentially could’ve caused us to make irrational decisions that could’ve greatly affected our family’s living situation and beyond. There was absolutely no sense of compassion, understanding or urgency for the situation at hand. Also your representative/agents need to update their contact info to reflect their current living situation because I was under the impression my agent was in California so I thought we had a timing issue only to find out at the absolute end of the entire process that we were in the same time zone and I had to bring that to their attention to even know that. I could say more but I am truly disappointed in the entire experience and it’s concerning that others may experience what me and my family did. What should’ve been a joyous and wonderful experience turned into an absolute nightmare.

We have been a loyal customer for many years with Cheryl, however we are VERY disappointed in this loan and the whole stressful process. Cheryl was uncommunicative, did not lock the rate on time, and rate quoted was changed 3 times. We had to call, email, throughout the whole process, even during the final process of drawing docs and sending over to escrow. During the closing date, NAF supposed to have final docs sent over to escrow, however I had to emailed 2-3 times, and called on the same day, asking why loan docs was not drawn/sent over to escrow yet, even though it was almost 4pm? I asked Cheryl why there was a hold up - The answer was " I'm not sure why the funder was in the file for last 2 hrs., and yet has not sent docs over to escrow yet", even though our file has been approved/cleared. As a loan officer, Cheryl should have been on top of the process, ensuring there's no delays, and deliver on time, without us having to follow up and we would have missed the deadline, if it wasn't for us calling her! The final loan docs did not get sent over to escrow until after 4pm! We almost missed the closing/funding date! We have bought a few houses and refinance numerous times, and yet this time was a nightmare and painful process to say the least! We have good credit and enough income, so we shouldn't have to go through this unpleasant experience. It was very chaotic and stressful experience, and I wouldn't recommend anyone to work with Cheryl and NAF and go through the headaches as we had. We would have gone with other lender if we had known Cheryl couldn't delivered the rate as originally quoted (1.5 % more) and with points! So glad this nightmare was over as for sure we'll find another lender to refinance in the future!

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

Communication is poor, accountability is non-existent and no one seems to know how to do their job. I also find it unprofessional when the loan officer shows up late to the closing. They made my first time home buying an absolute nightmare. Molly and her small team did not keep up with the guidelines for GaDream and FHA when I was being shown houses. They would wait until we were almost at the final stage of signing papers on a home to inform me of bad news that I was unable to buy a home due to guidelines not met. Instead of them taking accountability for not doing their job, they would put the blame on someone/something else and make excuse after excuse. Then had the audacity to tell my realtor to quickly find me a home as if it was my realtor's fault! When it came to communication, I would email them and at first would hear from them but eventually the communication ceased. I became so upset and frustrated that I did get in contact with the branch manager. At the closing table, I was signing papers when Molly decided to show up 10-15 minutes late on closing day. I find that to be unprofessional. This entire experience has been horrendous and has made me not want to go through this again. I do NOT recommend Molly or her team but please go to someone else who has not become complacent in their job as a loan officer and who will get you to the closing table with no issues. Hire someone who will take accountability and will communicate no matter if it's bad or good news. And hire someone who can handle confrontation. My realtor was PHENOMENAL and was the only one to make the experience of home buying not as difficult. That's the only good thing. I've left their review on Zillow!