New American Funding Reviews

When I would call to ask him a question regarding the loan he wasn't really helpful or friendly.

Communication is poor, accountability is non-existent and no one seems to know how to do their job. I also find it unprofessional when the loan officer shows up late to the closing. They made my first time home buying an absolute nightmare. Molly and her small team did not keep up with the guidelines for GaDream and FHA when I was being shown houses. They would wait until we were almost at the final stage of signing papers on a home to inform me of bad news that I was unable to buy a home due to guidelines not met. Instead of them taking accountability for not doing their job, they would put the blame on someone/something else and make excuse after excuse. Then had the audacity to tell my realtor to quickly find me a home as if it was my realtor's fault! When it came to communication, I would email them and at first would hear from them but eventually the communication ceased. I became so upset and frustrated that I did get in contact with the branch manager. At the closing table, I was signing papers when Molly decided to show up 10-15 minutes late on closing day. I find that to be unprofessional. This entire experience has been horrendous and has made me not want to go through this again. I do NOT recommend Molly or her team but please go to someone else who has not become complacent in their job as a loan officer and who will get you to the closing table with no issues. Hire someone who will take accountability and will communicate no matter if it's bad or good news. And hire someone who can handle confrontation. My realtor was PHENOMENAL and was the only one to make the experience of home buying not as difficult. That's the only good thing. I've left their review on Zillow!

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If Brenda was more knowledgeable about the process we could've avoided many errors and delays

Communication, better organization, team work, less suprises.

The worst lending experience I have ever been through . Poor to no communication, dishonest statements, and horrible organization abilities. I qualify for downpayment assistance and was told by lender through email "I talked with my supervisor and (they) said we'll take care of you." Coming to find out what he did was take out a second mortgage that I have to payback with interest . I was informed about this so late in the closing procesa, and after so many failed steps from this person, that it was either accept or walk away. The loan officer is so dishonest that I am looking into filing a report based off the lack of truth in the lending process

He lied about almost everything and strung me along until I signed the dotted line and ghosted me

My closing was scheduleed for September, sale was in June. Jenn said she would surveille my credit and let me know if it changed and watch the market every day. She never communicated anything about my credit and at the last minute locked into a r*** over 7. She said we would discuss if points were worth the purchase. It was never discussed. I was told I was buying points for 5K.