New American Funding Reviews

We contacted First Cal to get pre-approved for a loan. We were contacted by Rene Alvarado and submitted an application and all the relevant documents by December 1. Rene wrote to me that afternoon to say that he had some questions about the documents, but that we would get the pre qualification letter the next day. And then nothing. On December 11, a week and a half later, I wrote asking about the status of our application. It is now December 20 and we have still heard nothing. We're obviously a bit disappointed, as the time period during which we can get another hard credit check without a ding on our score has passed. It's possible that Rene had some sort of emergency, but if so, someone at First Cal should have followed up on his applications. The fact that we have not had any further contact is inexcusable.

While our actual loan officer was great for the most part, the rest of the team failed us again and again including causing us to miss deadlines and ultimately close late. The communication about issues that came up was poor- we had to search out people to contact and after not responding find another to contact, eventually we would get a half answer. this honestly was one of the worst experiences I've gone through with a business and while we did like our loan officer, we sadly had such a bad experience we cannot recommend the office. we were set up to have the loan done early and due to many last minute oversights, errors and just no sense of urgency, our loan and escrow caused days of delays past our close date and cost us extra money and lost work time on our new house which is a huge issue.

Have someone knowledgeable and honest as a Sales Manager and have someone else double checking why the loan was taking so long to close, why closing appointments were getting canceled at the very last minute.

I feel my wife did more work, for a whole lot less than these two are being paid!! I started this process months ago BEFORE the hurricane season, and explained to Stephanie my urgency in getting this done....there were weeks, I never got response or contact, asked Stephanie if I needed to find another loan copany. The most unprofessional atmosphere...if you plan to use this outfit, please get all of your crap together...these folks cannot handle issues...

Haven't done a mortgage payment yet anything would have made it better

Travis kept in communitcation during the beginning, then he just stopped responding to any emails that myself or wife sent him along with a text regarding after closing. We were left in the dark to say & had to reach out to the customer care team to get the answers we were looking for. Besides Travis going MIA at the end, the experience was a good one.

The loan started out at credit of $2000. I ended up paying $17k at the time of close. Every single time the amount kept increasing. I paid off loans at the time of closure that I had money sitting in the bank. I paid off credit card more than the balance. Now I have to spend to claim the money.

It took over 2 months to close on a refinance. We had to hunt Michael down 4 times as we got no communication at times for weeks. Documents and numbers when we did get them did not match to which he had to get his manager involved to explain them. Jodi asked for the same documents two or three times. It was a full on mess and frankly we are not convinced that we got a good deal in the end.